Fundraising and Non-Profit

Dramatically Increase Productivity and Efficiency

Fundraising organizations need efficient systems to help them contact prospects, track pledges and manage donor databases. Noble’s contact center solutions make it easier than ever to maximize your fundraising efforts with tools to help streamline contact processes and plan productive follow-up campaigns.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a productive, efficient fundraising operation.

Explore Our Suite
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Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that representatives only spend time on connected calls and contacts.

Increase
Response Rates

Campaign planning and automated, personalized outbound messaging and text-to-speech tools help ensure that representatives are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify donors of new contribution drives, verify donations, send renewal reminders or connect them to a live representative.

Enhance Efficiency
with Self Service

Integrate with existing databases for tasks that don’t require an representative such as providing account and payment options, processing payments and allowing subscribers to make account changes, recording all contact results automatically.

Assign Inbound Calls
to the Right Representative

Use intelligent, skills-based contact routing to get donors and prospects to the best representative for their needs. Assign specific representatives to repeat donors, send new donors to representatives with a history of more success or route calls for new and existing accounts to different groups. Representative-specific callbacks are also supported.

Create a Unified,
Omnichannel Operation

Optimize representative activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Fundraising and Non-Profit Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously.

Multiple Dialer Modes

Several dialing modes are provided and can be selected on a campaign basis and assigned to representative groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.

Comprehensive Database and Reporting

Track pledges and other results based on multiple criteria including representative performance, campaign performance, customer history and more.

Outbound/Inbound Multi-channel Blending

Allows representative to work outbound donor campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.

Broadcast Messaging

Broadcast non-profit fundraising or political messages to groups of people without requiring representative resources and provide the ability to speak with a live representative via IVR functionality.

Payment and Data Security

Provide advanced protection and keep sensitive customer data safe with our patented security options and donation payment tools.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your representatives have the tools they need to be successful.

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Representative
Callback

Improve contact follow-up and boost success rates by routing callbacks to an individual or group of representatives.

Representative
Reporting

Track pledges by representative or project in real-time and through historical reports.

Maintain
Donor History

Make sure representatives have up-to-date and accurate history of donor pledges at their fingertips.

Omnichannel Capabilities

Contact donors and prospects in the way that works best for them, including voice, email, SMS text and web.

MDS Communications

MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most respected non-profit organizations, ministries, and public policy causes in the U.S., saw a significant increase in calls completed per hour.

Read the Case Study

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