Healthcare

Manage Patient Accounts & Services More Efficiently

Noble’s powerful technology solutions designed for the Healthcare industry give you the tools to enhance agent productivity, save resources, improve appointment scheduling, increase payments on patient accounts and improve the patient experience with more proactive service.

A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a productive, efficient healthcare services operation.

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Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents only spend time on connected calls and contacts.

Increase
Response Rates

Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify patients of balances due, send appointment reminders or notifications or connect them to a live agent.

Enhance Efficiency
with Self Service

Integrate with existing databases for tasks that don’t require an agent such as providing account status, processing payments, allowing patients to make account changes and confirm appointments, recording all contact results automatically.

Assign Inbound Calls
to the Right Agent

Use intelligent, skills-based contact routing to get patients to the best agent for their needs. Assign specific agents to repeat donors, send new accounts to agents with a history of more success or route calls for new and existing accounts to different groups. Agent-specific callbacks are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Healthcare Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Flexible Workflow Management

Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.

Multiple Dialer Modes

Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.

Patient Contact Management

Assign account ownership to help agents build relationships with patients and increase response rates. Agents can review their work lists and select a record to view patient information and account history before the call is dialed.

Real-time Record Update

Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.

Multi-channel Blending

Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and improve service levels by enabling agents to move fluidly between incoming and outgoing voice and non-voice contacts, without logging in and out of programs between contacts.

Payment and Data Security

Provide advanced protection and keep sensitive customer data safe with our patented security options and donation payment tools.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

View Solution Resources

Patient
Record Management

Capture, segment and analyze patient contact data for appropriate follow-up patient services actions.

Omnichannel
Capabilities

Contact patients in the way that works best for them, including voice, email, SMS text and web.

Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping keep patient data current.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

General Service Bureau

“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections, giving us the competitive advantages we need to grow our businesses.”

Read the Case Study

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Predictive Dialer paid for itself the first month it was in operation (with a net gain of hundreds of thousands of dollars).

Wake Forest University Physicians

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