Home & Personal Services

Manage Customer Accounts & Communications More Efficiently

Noble’s powerful technology solutions designed for the Services industry help you enhance agent productivity, save resources, improve appointment scheduling, enhance customer experience and increase payments on customer accounts.

A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a more productive, highly efficient operation.

Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents only spend time on connected calls and contacts.

Increase
Response Rates

Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new services, confirm orders, send reminders or connect them to a live agent.

Enhance Efficiency
with Self Service

Integrate with existing databases for tasks that don’t require an agent such as providing account status, processing payments, allowing customers to make account changes and confirm appointments, recording all contact results automatically.

Assign Inbound Calls
to the Right Agent

Use intelligent, skills-based contact routing to make sure customers are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Home & Personal Services Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Flexible Workflow Management

Noble's agent workflow solution offers a flexible, intuitive environment and can work with your current applications to streamline agent tasks, ensure information capture and improve the efficiency of each contact.

Multiple Dialer Modes

Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.

Intelligent Inbound Routing

Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.

Customer Contact Management

Assign account ownership to help agents build relationships with customers and increase response rates. Agents can review their work lists and select a record to view customer information and account history before the call is dialed.

Real-time Record Update

Avoid unnecessary or inappropriate contacts with an integrated database that updates records in real-time and dynamically removes calls from the queue once the objective is reached.

Multi-channel Blending

Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

View Solution Resources

Customer
Record Management

Capture, segment and analyze customer contact data for appropriate follow-up patient services actions.

Omnichannel
Capabilities

Contact customers in the way that works best for them, including voice, email, SMS text and web.

Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping keep customer data current.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

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