Management

Essential Solutions for Effective, Efficient Contact Center Operations

As a manager, it’s critical that you have the tools you need to manage overall contact center operations as well as agent performance. Noble provides a comprehensive set of solutions to help keep your operations running smoothly and optimize agent productivity.

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Comprehensive Tools for End-to-End Contact Center Management

Intuitive tools help managers develop and customize inbound/outbound omnichannel contact strategies and give users complete control of contact center activities.

  • Get the most out of your workforce with WEM tools that help you staff with the right agents, at the right time and in the right amounts.
  • Increase agent efficiency and success with tools that help them spend their time on the most productive contacts for their skill set.
  • Effortlessly stay in compliance with tools that are in tune with the latest regulations.

Put Our Solutions to Work For You

Noble solutions give you the power to take your contact center from ordinary to extraordinary.

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Reduce Operating Costs and Increase Profitability

Noble blends your agent group, so they can handle email, SMS, social media and web – inbound and outbound – more efficiently. We also help you bring down staffing costs by letting you route to agents according to skill level, forecast staffing needs more accurately and use virtual agents to handle routine tasks.

Keep Agents More Motivated, More Productive and Happier

Boost agent morale and performance by using Noble Workforce Engagement to algorithmically manage schedule requests and gamify productivity. Plus, we allow screen pops and pre-recorded messages so agents can spend more time on customer needs and less time on manual tasks.

Grow Customer Loyalty with Fewer Administrative Tasks

It’s important to improve customer service in a truly scalable way. Noble helps by automatically reducing hold times and transfers, and by using skill-based routing and agent monitoring to put your best agents on tough cases while you monitor and assist the rest. Plus, we offer automated scheduling and leave proposal support, so you can minimize administrative tasks and get back to steering strategy.

Customize Your Solution and Ensure Compliance

We make it easy to configure your solution to meet your needs, whether you’re optimizing for agent locations, deployment architecture or more. We also help you manage regulatory compliance with ease. Our built-in, patented tools address wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

What Our Customers Say

See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.

The use of the Noble predictive dialler has been nothing less than revolutionary for us. Our agents are happier, and our retention rate is above the industry average.

Contact Centres Australia

We’ve seen a dramatic increase in productivity within our contact centres since installation. The agents find it easy to use and the clear reporting enables the contact centre managers to track productivity and customer service like never before.

Dollar UK