Market Research

Complete More Surveys and Improve Resource Efficiency

Noble’s powerful contact center solutions can help you improve productivity of your researchers, increase contact rates and streamline program management. Not only will you make more efficient use of your resources, but you’ll also deliver better program results.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a more productive, highly efficient operation.

Explore Our Suite

Improve
Right-Party Contacts

Complete more surveys, more efficiently with advanced dialing algorithms, superior tone and voice detection and additional sophisticated features that ensure that agents can reach more live, qualified parties.

Simplify
Survey Design

Get new programs up and running quickly with intuitive point-and-click tools that help users build sophisticated applications, screens and scripts without requiring advanced programming knowledge or expensive technical assistance.

Increase
Service Levels

Intelligent call routing can increase your service results by processing calls based on user-defined criteria and matching agents with the best skills to handle the account. DNIS/ANI capture lets you direct calls to different agent groups for different services.

Create a Unified,
Omnichannel Operation

Optimize rep activity by handling inbound and outbound, voice and non-voice channels at the same time and dynamically adjusting to fluctuating contact volumes. Database integration ensures that account records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Market Research Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Automated Survey Delivery

Use outbound broadcast messaging, workflow automation and inbound self-service to dynamically send or offer surveys to customers without requiring live-agent resources.

Multi-Program Management

Manage multiple programs simultaneously with different pacing, routing rules, lines, scripts, workgroups, lists and data capture selections for each program or campaign.

Real-time List Administration

Improve list management with real-time tools to view performance and penetration, import new lists and add/remove records dynamically based on user-defined rules and results.

Multi-channel Blending

Dramatically reduce the costs of maintaining separate inbound and outbound agent groups and build efficiency through universal queues for voice and non-voice contacts. Control dialing activities with eight separate and distinct pacing methods including settings for regulatory compliance.

Real-Time Record Update

Capture survey responses immediately and avoid unnecessary contacts (such as removing a scheduled outbound call if the customer completed the survey on an inbound call earlier in the day), with an integrated database that updates records in real-time.

Centralized Management

Consolidate management of inbound, outbound and blended channels across all sites with a centralized management portal that integrates market research tools and external databases.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.

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Advanced
Tools

Get the latest contact center technologies like automated surveys, personalized notifications, interactive tools and virtual agents.

Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping move customer data through the necessary processes.

Agent
Reporting

Track results by agent or project in real-time and through historical reports.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

Infogroup

“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease while screening out bad calls so that our agents work more efficiently.”

Read the Case Study