News, Media & Publishing

Gain New Subscribers and Service Existing Ones More Efficiently

Noble’s powerful technology solutions designed for the News, Media and Publishing industries help you increase agent productivity so you can more efficiently expand your subscriber base and provide better service to your existing subscribers.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a more productive, highly efficient operation.

Explore Our Suite
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Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.

Increase
Response Rates

Campaign planning and automated, personalized outbound messaging and text-to-speech tools help ensure that agents are talking to the right people at the right time. If the party is not available, the system can automatically leave a message with a return phone number, without sending the call to an agent.

Enhance Efficiency
with Self Service

Integrate with existing databases to handle tasks that don’t require an agent such as account change notifications, new subscription verifications, renewal reminders, start/stop notifications and even accepting payments.

Assign Inbound Calls
to the Right Agent

Use intelligent, skills-based contact routing to make sure customers and prospects are matched with the best agent to answer their questions. Agent-specific callbacks are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for News, Media & Publishing Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Simultaneous Inbound/Outbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously.

Subscriber Self Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for bill payments, missed deliveries, vacation stop requests and account changes.

Custom Workflow Tools

Easily create new scripts or modify existing scripts on the fly with a user-friendly point-and-click interface.

Multi-channel Blending

Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.

Multiple Contacts Per Subscriber

Keep track of the multiple contact options and phone numbers for subscribers and assign priority levels, time-of-day, and consent settings for each.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.

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Agent
Monitoring

Digital call recording, speech analytics and monitoring features allow you to view performance and results

Third-Party
Integrations

Connect Noble solutions to your existing database, billing and circulation systems to leverage existing technology and create a seamless operation.

Real-time Customer
Record Management

Capture, segment and analyze customer contact data for appropriate follow-up actions.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

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