Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.
Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new offers, verify orders, send reminders or connect them to a live agent. Automatically leave a message with a return number for unavailable parties, without sending the call to an agent.
with Self Service
Integrate with existing databases to handle tasks that don’t require an agent such as account change notifications, order verification, service events and deliveries. Self-service menus allow for automated payments, return calls for more information and upgrading/changing orders.
Assign Inbound Calls to the Right Agent
Use intelligent, skills-based contact routing to make sure customers are matched with the best agent to answer their questions. Agent-specific callbacks, call-recording and automatic transfers are also supported.
Create a Unified,
Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.
Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.
Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.