Retail

Improve the Customer Experience Across Their Entire Lifecycle

Noble’s powerful technology solutions designed for the Retail industry help you manage customer communications at every stage of the customer lifecycle. From acquisition and loyalty contact to fulfillment, direct response management and more, Noble helps you increase your contact rates, enhance customer service and streamline the communications process.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a more productive, highly efficient operation.

Explore Our Suite

Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.

Increase
Response Rates

Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new offers, verify orders, send reminders or connect them to a live agent. Automatically leave a message with a return number for unavailable parties, without sending the call to an agent.

Enhance Efficiency
with Self Service

Integrate with existing databases to handle tasks that don’t require an agent such as account change notifications, order verification, service events and deliveries. Self-service menus allow for automated payments, return calls for more information and upgrading/changing orders.

Assign Inbound Calls to the Right Agent

Use intelligent, skills-based contact routing to make sure customers are matched with the best agent to answer their questions. Agent-specific callbacks, call-recording and automatic transfers are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Retail Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.

Customer Self Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.

Custom Workflow Tools

Easily create new workflows or modify existing scripts on the fly with a user-friendly point-and-click interface.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.

Multiple Contacts Per Customer

Keep track of the multiple contact options and phone numbers for customers and assign priority levels, time-of-day, or consent settings for each.

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your agents have the tools they need to be successful.

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Agent
Monitoring

Digital call recording, speech analytics and monitoring features allow you to view performance and results.

Third-Party
Integrations

Connect Noble solutions to your existing databases and CRM systems to leverage existing technology and create a seamless operation.

Real-time Customer
Record Management

Capture, segment and analyze customer contact data for appropriate follow-up actions.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

Hairclub

Hair Club call centers increased outbound dials from 275,000 per month to 1.5 million per month all the while reduced staffing costs by over 30%.

Read the Case Study

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