Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.
Custom Workflow Tools
Easily create new workflows tailored to each customer’s campaigns or modify existing scripts on the fly with a user-friendly point-and-click interface.
Customer Self Service
IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.
Multiple Dialer Modes
Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.
Intelligent Inbound Routing
Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.
Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.
Contact Centres Australia began as a small, 12-seat bureau, and has expanded the system to 180 stations across multiple sites. As an outsourced service provider, CCA relies on its contact centre technology to help promote a competitive advantage...Read the Case Study
Quality Contact Solutions helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per contact.Read the Case Study