Travel and Vacation Ownership

Keep Your Properties Full & Your Guests Happy

Noble’s powerful technology solutions designed for the Travel and Vacation Ownership industry help you manage customer communications at every stage of the customer lifecycle. From customer acquisition to managing reservations and service issues, Noble can help you do it more efficiently than ever before.

A Solution for All Your Contact Center Challenges

Our robust suite of tools turns your contact center into a productive, efficient sales and service organization.

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Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties. Further improve contact rates with multiple phone numbers per customer, account ownership, preview dialing and multi-line dialing.

Increase
Response Rates

Campaign planning helps ensure that agents are talking to the right people at the right time. Automated, personalized outbound messaging and text-to-speech tools can notify customers of new offers, verify reservations, send reminders or connect them to a live agent. Automatically leave a message with a return number for unavailable parties, without sending the call to an agent.

Enhance Efficiency
with Self Service

Integrate with existing databases to handle tasks that don’t require an agent such as notifications of new opportunities, new accounts and vacation reminders. Self-service menus allow owners to respond immediately with automated functions like payment processing.

Assign Inbound Calls
to the Right Agent

Increase service rates and close more sales when you use intelligent, skills-based contact routing to make sure customers are matched with the best agent. Agent-specific callbacks, call-recording and automatic transfers are also supported.

Create a Unified,
Omnichannel Operation

Optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating contact volumes. Database integration ensures that customer records are up-to-the-second accurate.

Maximize
Performance

Comprehensive management suite allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Travel & Vacation Ownership Users

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Customer Self Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for customer self service.

Multiple Dialer Modes

Several dialing modes are provided and can be selected on a campaign basis and assigned to agent groups, including Predictive, Preview, Power, Manual and Broadcast. Additional pacing methods allow you to further refine your contact strategies.

Multiple Contacts Per Owner

Keep track of the multiple contact options and phone numbers for owners and assign priority levels, time-of-day, or consent settings for each.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy.

Intelligent Inbound Routing

Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.

Multi-channel Blending

Allows agents to work outbound campaigns while receiving inbound contacts across voice and non-voice channels, without having to manually switch between programs.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

View Solution Resources

Agent
Monitoring

Digital call recording, speech analytics and monitoring features allow you to view performance and results and manage program quality.

Third-Party
Integrations

Connect Noble solutions to your existing reservation and billing system interfaces to leverage existing technology and create a seamless operation.

Real-time
Reporting

Real-time onscreen reporting with up-to-the-second data accuracy allows you to identify your most effective agents and funnel more contacts to them.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

Breckenridge Grand Vacations

Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in Breckenridge, Colorado. The company works through inbound/outbound/owner referral and in-house efforts to invite guests to its properties for tours.

Read the Case Study

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